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Frequently Asked Questions
Have questions? We’ve gathered answers to the most common queries about MCC’s services, processes, and commitments. Still need help? Contact us anytime.
What industries does MCC serve?
We specialize in government, banking & finance, hospitality & real estate, healthcare & education, and retail sectors. Our deep industry expertise ensures tailored solutions that meet specific regulatory and operational needs.
How long does it take to receive a proposal?
After submitting a Get a Quote request, you’ll receive an initial proposal within three business days. This includes scope, timeline, and transparent pricing.
What guarantees do you offer?
We provide clear SLAs, performance guarantees on uptime and response times, and documented ROI frameworks. If we miss agreed KPIs, we discuss corrective actions or credits.
Can you work with our existing vendors and systems?
Absolutely. We take a vendor-agnostic approach, integrating best-of-breed technologies and coordinating with your current partners to ensure seamless interoperability.
What support options are available after project completion?
We offer 24/7 managed services, proactive maintenance, and periodic performance reviews. Custom support plans can be tailored to your needs, with dedicated account management.
How do you ensure data security and compliance?
Our solutions adhere to industry standards such as ISO 27001, GDPR, and local regulatory requirements. We implement multi-layered cybersecurity, regular audits, and comprehensive disaster recovery plans.
What is your approach to change management?
We engage stakeholders early, provide tailored training, and use proven change frameworks to minimize resistance and ensure high adoption rates for new technologies.
Do you offer financing or flexible payment terms?
Yes, we can structure payment plans aligned with project milestones or outcomes. Let us know your preferences, and we’ll work out a proposal that meets your budget requirements.